Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed
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828-252-1192 | 97 Thompson Street

CUSTOMER SURVEY

CUSTOMER SURVEY, Asheville, NC

Customer Survey

"Strike while the iron is hot!"

It's an old saying that still rings true. The best time to give us feedback about your experience at Biltmore Body & Paint is right now. Please take one minute, while the details of your appointment are still fresh in your mind and let our managers know how you feel about the auto body repair service you received. At Biltmore Body & Paint we believe change is good and providing us with even the smallest details about your service helps us improve.

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I was greeted and waited on promptly
I was treated courteously.
The recommended service / maintenance was clearly explained to me.
Auto Repair / Service
The Service was completed to my satisfaction.
The service was completed in the estimated time.
I was pleased with the condition of the vehicle when it was returned to me.
Overall Opinion
My overall experience was a good one.
I would recommend you to family/friends/Associates.
I would do service with you again.

What Our Customers Are Saying

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I was blown away with the service I got here. I have never reviewed a company before but I had to get on here and rave about Biltmore Body & Paint Shop. They bent over backwards to help me out. I was in a really bad situation with my car and they could have easily charged me way more then what they did. They helped me out big time and I will forever be grateful.

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Got the run around from 2 different body shops in Asheville. Called Biltmore body and explained what was going on. They told me they could get it in the following day so I dropped off my wife's car the day before Christmas Eve and picked it up on New Year's Day. Fitment looks top notch, no trash in the paint, no cracks or swirls, and no orange peel. Will definitely be visiting them again if there's another accident.

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Cannot say enough good things about my experience. Our 2004 Volvo was t-boned in a parking deck and 2 other body shops quoted the repairs over the threshold for totaling it. The car is in pristine, excellent condition and I told everyone we wanted to keep it. Biltmore P&B understood and did more than just shoot out a quick, over-inflated estimate. They actually called regional junkyards, found a replacement door, and made only the changes necessary?the others estimated costly new (factory!) bumpers and side lights that weren't absolutely necessary. Biltmore is a small, friendly business?not a "franchised estimate factory" like other body shops in town. I recommend them highly!

  • BBB Accredited Business
  • Call Us For Service: 828-252-1192