Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Closed
  • Sun Closed


Know Your Rights

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.

If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Want more information on your rights? To make an appointment, call us at 828-252-1192 or make an appointment online!

What Our Customers Are Saying

I was blown away with the service I got here. I have never reviewed a company before but I had to get on here and rave about Biltmore Body & Paint Shop. They bent over backwards to help me out. I was in a really bad situation with my car and they could have easily charged me way more then what they did. They helped me out big time and I will forever be grateful.

-Mark T.

Got the run around from 2 different body shops in Asheville. Called Biltmore body and explained what was going on. They told me they could get it in the following day so I dropped off my wife's car the day before Christmas Eve and picked it up on New Year's Day. Fitment looks top notch, no trash in the paint, no cracks or swirls, and no orange peel. Will definitely be visiting them again if there's another accident.

-Lewis W.

Cannot say enough good things about my experience. Our 2004 Volvo was t-boned in a parking deck and 2 other body shops quoted the repairs over the threshold for totaling it. The car is in pristine, excellent condition and I told everyone we wanted to keep it. Biltmore P&B understood and did more than just shoot out a quick, over-inflated estimate. They actually called regional junkyards, found a replacement door, and made only the changes necessary?the others estimated costly new (factory!) bumpers and side lights that weren't absolutely necessary. Biltmore is a small, friendly business?not a "franchised estimate factory" like other body shops in town. I recommend them highly!

-Chris B.
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  • Call Us For Service: 828-252-1192